We use standard shipping carriers like DHL, Eastern Connection, etc. Within USA, extra charges may apply for shipping to APO/FPO/HI/AK/PO Box addresses.
Shipping to countries other than USA is via International Courier Companies.
Shipping charges are mentioned against each item, please contact us for bulk shipping charges. As part of current promotion, we ship FREE to USA and UK.
Order Processing And Shipping Time
We ship fast. However, being custom made garments, shipping duration includes stitching time as well. Maximum, we take 12 - 15 business days to ship from the day we receive your final measurement and payment. International shipping takes around 5-6 business days, but shipping time depends on many factors. Please contact us before your order, if you have any question about shipping time.
Returns
We understand that ordering dresses online feels risky! What if it does not fit? And so on. Rest assured, we make every effort to ensure your total satisfaction. In the unlikely event that you have to return item, please contact us within 7 days of receiving your garments.
If it's our mistake: If we shipped wrong item, or measurements are wrong, we will arrange for return. We will fix or replace your order at our cost.
If it's not our mistake: We are more than willing to make it right for you. If it's a measurement issue, please contact us immediately and we will work with you to fix it. Customer is responsible for shipping and repair charges.
Please note that due to hand printing and embroidery, the actual color/design may vary slightly. Also, your computer resolution and color settings may affect view as well. Please contact us for details before you place order. We will not be able to return/exchange item if there is only slight variation in design/color. Being custom made items, we cannot return an item just because it is not per liking. Please ask question and more pictures if needed before making your purchase.
Shipping to countries other than USA is via International Courier Companies.
Shipping charges are mentioned against each item, please contact us for bulk shipping charges. As part of current promotion, we ship FREE to USA and UK.
Order Processing And Shipping Time
We ship fast. However, being custom made garments, shipping duration includes stitching time as well. Maximum, we take 12 - 15 business days to ship from the day we receive your final measurement and payment. International shipping takes around 5-6 business days, but shipping time depends on many factors. Please contact us before your order, if you have any question about shipping time.
Returns
We understand that ordering dresses online feels risky! What if it does not fit? And so on. Rest assured, we make every effort to ensure your total satisfaction. In the unlikely event that you have to return item, please contact us within 7 days of receiving your garments.
If it's our mistake: If we shipped wrong item, or measurements are wrong, we will arrange for return. We will fix or replace your order at our cost.
If it's not our mistake: We are more than willing to make it right for you. If it's a measurement issue, please contact us immediately and we will work with you to fix it. Customer is responsible for shipping and repair charges.
Please note that due to hand printing and embroidery, the actual color/design may vary slightly. Also, your computer resolution and color settings may affect view as well. Please contact us for details before you place order. We will not be able to return/exchange item if there is only slight variation in design/color. Being custom made items, we cannot return an item just because it is not per liking. Please ask question and more pictures if needed before making your purchase.
Do not return any item without proper authorization and appropriate return address. Items will exchanged with only same item and with same mesurements.
Refund
Your order amount will be refunded if the item is found defective/damaged. All returns and refunds will be initiated after customer provides electronic proof of damage (like digital picture, courier company loss of item record, etc).
We ship items with premier companies only. These items are scheduled to be delivered at your address with no signature requirement. Please note that no claim can be honored if package is lost or stolen from your address. We will provide you with tracking number immeidately at the time of dispatch. It is customer's responsibility to track and be available to receive the package.
Refund
Your order amount will be refunded if the item is found defective/damaged. All returns and refunds will be initiated after customer provides electronic proof of damage (like digital picture, courier company loss of item record, etc).
We ship items with premier companies only. These items are scheduled to be delivered at your address with no signature requirement. Please note that no claim can be honored if package is lost or stolen from your address. We will provide you with tracking number immeidately at the time of dispatch. It is customer's responsibility to track and be available to receive the package.
Legal Disputes
While we make every attempt to resolve all issues to your reasonable satisfaction. However, if it comes to that, all Legal Disputes must be filed in Contra Cost County, CA court. Chargeback abusers will be reported to nationwide abusers database.
While we make every attempt to resolve all issues to your reasonable satisfaction. However, if it comes to that, all Legal Disputes must be filed in Contra Cost County, CA court. Chargeback abusers will be reported to nationwide abusers database.
